Returns & Refunds Policy

Overview

Our refund and returns policy lasts 7 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will  notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and refunded automatically to your original method of payment the same day.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same itemcontact us.

Shipping returns

To return your product, you should physically return our  product to our shop.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Need help?

Contact us at info@esper.co.ke for questions related to refunds and returns.