Terms and Conditions.
By accessing the Site, you confirm your understanding and acceptance of the
Terms and Conditions. The site reserves the right to change, modify, add, or remove portions of the terms and Conditions at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes. Kindly review the Terms and
Conditions listed below diligently prior to using this website as your use of the website indicates your agreement to be wholly bound by its Terms and Conditions without modification. We aim at being as accurate as possible. However we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
Payments
Payment terms include cash/ MPESA.
Delivery
We deliver on the same day so long as the customer has paid Intime. Customers within
Nairobi Are guaranteed of getting their products on the same day. However, customers
outside Nairobi May receive their products a day or two later depending on their
location.
Warranty
We extend manufacturer’s warranty and guarantee on all our products where
applicable in line with manufacturer ·s terms and conditions. Please note that warranty
takes time to be sorted. tentatively two weeks.
Laptops & Desktops
⦁ Period of warranty is strictly 1 Year on Brand New Laptops & Desktops. This is only
on parts and does not include blown up or damaged parts by electricity.
3 months warranty on Ex Uk/ Refurbished units.
⦁No software installation will be done on the computer unless specified by the buyer
and if so will be charged as per specification.
By default. your unit will be installed
with a trial version of windows and office valid for a 30 days-1 year.
⦁No warranty on software or on any application installation done, or software-related
issues (or purchases)
⦁Warranty on refurbished laptops/desktops is only on the motherboard and not on parts
after a period of 1 month.
⦁No warranty on any parts for refurbished/ex UK units (e.g keyboard, battery, hard
disks. speakers) after a period of 2 weeks
⦁Warranted Battery life for ex uk laptops is 1 and half hours. However this may be longer depending on the laptop type and usage.
Accessories
⦁Warranty on chargers is strictly valid for 1 month
⦁No Warranty on Screens upon testing at the shop.
⦁No warranty on keyboards after
1 month and none incase of liquid damage.
⦁1-month warranty on batteries.
1 month on internal hard disks (sold)
⦁No Warranty on external HDDs after testing on delivery or at the shop
Printers:
1.The cost of printer installation is separate from that of purchase if the service is
required for more than an hour
2.All printers have a 1 Year Manufacturer Warranty
3.No Returns will be accepted on a printer that has already been set up/unsealed from
the box
4.Please confirm your toner before opening it. unsealed toners will not be accepted on
return
5.Warranty on printers does not cover ink spillage
Need Help?
Incase you need more help call us or email us at info@esper.co.ke
